All sales are final—refunds are not offered. However, exchanges may be accepted within 30 days if the product is unopened, in its original packaging, and in resalable condition, along with the original receipt.
Please note: A 30% restocking fee will be applied to all approved exchanges. Customers are responsible for return shipping costs.
For any questions or to initiate a return, feel free to reach out to us at sales@krates.ca.