At Krates Canada (“we,” “us,” “our”), we’re committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share details about you when you visit our website krates.ca, use our services, make a purchase, or get in touch with us in any way (together referred to as the “Services”). When we say “you” or “your,” we’re talking about anyone who interacts with our Services—whether you’re browsing, shopping, or reaching out.
We recommend reviewing this policy carefully. By continuing to use our Services, you’re agreeing to how we handle your information as outlined here. If you’re not comfortable with any part of this Privacy Policy, we ask that you not use our Services.
How We Gather and Use Your Personal Information
To deliver our Services effectively, we gather personal information about you from different sources. This includes data we’ve collected over the past 12 months. The type and amount of information we collect can vary depending on how you engage with us.
Alongside the specific purposes mentioned below, we may also use your information to stay in touch with you, operate and improve our Services, meet legal requirements, enforce our terms of service, and protect both our platform and our users.
The Information We Collect
The personal information we collect depends on how you interact with our website and services. When we say “personal information,” we mean details that can identify you or be linked to you.
Information You Share With Us
Here are some examples of the information you might provide directly through our Services:
- Contact details like your name, email address, phone number, and mailing address
- Order details including billing and shipping information, payment confirmation, and your contact information
- Account info such as usernames, passwords, and security question responses
- Shopping behavior like the items you browse, add to your cart, or save to a wishlist
- Customer support details—anything you choose to share when contacting us, such as through a message or support request
Some parts of our Services may ask you to share certain personal details in order to function properly. While you’re always free to choose what you provide, opting not to share specific information may limit your ability to use certain features.
Information Collected Through Cookies
We also gather certain details automatically when you interact with our Services—this is known as “Usage Data.” To collect this data, we use cookies, pixels, and similar tracking technologies (“Cookies”).
Usage Data can include things like how you access and navigate our website, details about your device and browser, your IP address, network connection, and other technical information that helps us understand how you’re engaging with the Services and your account.
Information We Receive from Third Parties
In some cases, we may receive information about you from third-party sources, including vendors and service providers who collect data on our behalf. This may include:
- Platform and service partners such as WordPress, who help us operate and maintain our website and Services.
- Payment processors who handle transactions securely. They may collect details like your billing address, bank account, or credit/debit card information to complete your purchase and deliver the products or services you’ve requested—helping us fulfill our contract with you.
Additionally, when you visit our website, interact with our emails, or engage with our ads or services, we or our partners may automatically collect data through technologies like cookies, pixels, web beacons, software developer kits (SDKs), and third-party libraries.Any third-party information we receive is handled according to this Privacy Policy. However, we can’t guarantee the accuracy of data provided by these third parties, and we’re not responsible for their policies or practices. For more details, please refer to the section titled Third-Party Websites and Links.
How We Use Your Personal Information
To Deliver Our Products and Services
We use your personal information to carry out the Services we offer and fulfill our agreement with you. This includes processing payments, completing your orders, sending updates related to your purchases, returns, and exchanges, managing your account, handling shipping logistics, and making it easy for you to leave reviews or feedback.
For Marketing and Promotions
We may use your information to keep you in the loop about new products, special offers, and other promotional content through emails, text messages, or direct mail. This also helps us personalize your experience—showing you ads and offers that are more relevant to you, both on our website and across other platforms.
To Ensure Security and Prevent Fraud
Your personal information helps us monitor for and respond to suspicious or potentially harmful activity. If you have an account with us, it’s important to keep your login details secure. Please don’t share your username or password with anyone. If you suspect unauthorized access to your account, contact us right away.
To Stay Connected and Improve Our Services
We also use your information to support your experience—responding to questions, resolving issues, and making our Services better over time. These efforts help us maintain a reliable and helpful connection with you as part of our ongoing relationship.
Cookies
Just like many other websites, we use cookies on our Site. These small data files help us run and improve both the Site and our Services—such as remembering your preferences, enabling essential features, and gaining insights into how users interact with our platform.
We also use cookies for analytics and performance tracking, which helps us enhance your experience and optimize how our Services function. In some cases, we allow trusted third parties and service providers to place cookies on our Site to deliver more personalized content, products, and advertisements—both here and across other websites.
Most web browsers accept cookies by default, but you have the option to adjust your browser settings to block or delete them. Just note that doing so may impact how the Site works. Some features might not function properly or may become unavailable. Also, keep in mind that blocking cookies doesn’t necessarily stop all data sharing with third parties like advertising partners.
How We Share Your Personal Information
There are certain situations where we may share your personal information with third parties, always in line with this Privacy Policy and for valid business purposes. These situations may include:
- Service providers and vendors who help us operate our business—this includes support with IT services, payment processing, data analysis, customer support, cloud storage, shipping, and order fulfillment.
- Business and marketing partners such as Shopify, who help deliver services and advertising. These partners handle your information according to their own privacy policies.
- With your consent or direction, such as when you ask us to share information—for example, when placing an order for shipping, using social media logins, or interacting with widgets that connect to third-party platforms.
- Within our company group or affiliates, as part of running and managing our business operations effectively.
- Legal or business-related reasons, such as during a company merger, acquisition, or bankruptcy process; to comply with legal obligations like subpoenas or investigations; to enforce our terms of service; or to safeguard the rights and safety of our Services, users, or others.
Children’s Privacy
Our Services are not designed for or directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you’re a parent or guardian and believe your child has shared personal information with us, please reach out using the contact details provided below so we can remove that information.
As of the date this Privacy Policy takes effect, we are not aware of any instance where we have “sold” or “shared” (as defined under applicable privacy laws) personal information belonging to individuals under the age of 16.
Security and Retention of Your Information
We take the security of your personal information seriously, but it’s important to note that no system is completely foolproof. While we implement measures to protect your data, we can’t guarantee absolute security. Additionally, any information you share with us over the internet may be at risk while in transit, so we recommend avoiding the use of unsecured channels when sending sensitive or confidential details.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. This may include maintaining your account, delivering the Services, meeting legal or regulatory requirements, resolving disputes, and enforcing our policies or agreements.
Your Rights & Choices
Depending on your location, you may have certain rights when it comes to your personal information. These rights can vary by region and may only apply under specific circumstances. In some cases, we may legally decline a request, but we’ll always let you know why.
- Right to Access/Know: You can request details about the personal information we hold about you and how we use or share it.
- Right to Delete: You may ask us to delete your personal information from our systems.
- Right to Correct: If you believe any personal information we have about you is inaccurate, you can request that we correct it.
- Right to Data Portability: You may have the option to request a copy of your personal information and ask us to transfer it to another service, where technically feasible.
- Right to Restrict Processing: In certain situations, you can request that we stop or limit how we process your personal data.
- Right to Withdraw Consent: If we’re processing your information based on your consent, you can withdraw that consent at any time.
- Right to Appeal: If we decline your request, you can appeal the decision by responding directly to our communication.
Manage Communication Preferences: You can opt out of receiving promotional emails from us by clicking the unsubscribe link included in those emails. We may still send you service-related messages like order updates.